Tow hitch install from dealer, cut bumper, looks horrible, is this normal? Please see pic.

[smoothsailing]

So I wanted a tow hitch on my XC90, they said it is hidden, and you cannot tell it is there, and the back will look the same with or without.

I get the car back and the bumper is cut close to the outside and cosmetically altered. Is this normal for this install?

Here is a pic, I am fine with the hole in the middle as that is where it pops out, but the right side of the bumper has a good half inch taken off, completely messes with the lines and look of the back. I surely would not have gotten this if they told me that they had to gut the bumper.

Thanks for the help!